Customer Charter

Dependable, Collaborative and on Budget.

Spaciotempo is committed to the highest standards of customer care.

Spaciotempo are committed to each and every customer and that is why we are making a promise to you, to give you piece of mind. Finding a dependable contractor that keeps to time scales and within budget is one of the key elements and worries for all customers.

We promise that for all our Spaciotempo temporary buildings, we will complete every project within the time scale and to the agreed quote provided with no hidden extras or delays.

Spaciotempo are so confident that we won’t let any of our customers down, that in the unlikely event that we have to move a build to a later date or the build costs you more than originally quoted and agreed, we will give our hire customers a free weeks’ hire for every day we are late to the original start date. For our sale customers, we will refund you 1% of your contract for every day we are late to the original agreed start date. Please see out terms and conditions.

A large volume of our business comes from repeat customers. After every build we conduct a satisfaction survey. Feedback from these surveys tells us that 100% of customers would recommend Spaciotempo to a colleague or friend and use Spaciotempo again.

This promise is just one area of our commitment to you in providing a leading service to you that exceeds expectations.

What to expect from Spaciotempo:

Quick Reaction Times

We pride ourselves on our quick reaction times. We can have a site visit booked within 24 hours of you placing the initial enquiry and, dependant on the building you require, we could have installation underway immediately.

Our Own Installation Teams

All of our temporary buildings are delivered to site, installed and dismantled by Spaciotempo’s own qualified operations staff, giving you peace of mind that all on- site personnel will be fully trained and compliant with H&S regulations.

Experience

With over 45 years’ experience advising and delivering temporary buildings, canopies and retractable tunnels to businesses across the UK, the Spaciotempo team has unbeatable collective knowledge and expertise.

Collaborative approach

We take a personal collaborative approach to ensure that you get the support you need to guide you through the procurement process. Your own dedicated Area Sales Manager will support you as much as you need, and carry out as many site visits as you need, to guarantee you the best solution.

A name you can trust

With Spaciotempo UK representatives across the whole of England, Wales, Ireland and Scotland, Spaciotempo can not only supply and install buildings nationwide, but also provide a personal project management service and face to face support – as much or as little as you need. And with European offices in France and Spain, we can support international projects if you require them.

Spaciotempo from start to finish

Our service is from start to finish. We design, manufacture and install all our own buildings, so you are guaranteed Spaciotempo quality at every stage and a building built to last. We also invest in R&D, innovation and training to ensure we are providing the best solution for our customers at all times. We do not manufacture buildings for anyone else in the industry which makes our product unique.  We also have a dedicated aftersales team who will look after you and your building and make sure you are looked after for the entire duration of your buildings life onsite.

Experts in your industry

Spaciotempo’s expertise and experience across numerous sectors means that we are equally at home delivering a high spec, full turnkey, retail environment for your customers, as we are an industrial warehouse or canopy. Whatever you need, we can deliver, and our extensive portfolio speaks for itself.  We are the UK’s No1 Provider of temporary buildings but not a company who takes this fact for granted as we are constantly pushing ourselves to do better in everything we say and do.

Large Stock

As well as being able to manufacture temporary buildings to suit your exact requirements, we hold a quantity of readily available buildings in the UK. Due to us being part of the wider GL events Group, we also have the capability to cross hire stock to ensure we always have the solution that you may want and to cut down on protracted lead times.

Terms & Conditions

  • Up to a value of £1000 per week and a maximum of 7 days.
  • This promise does not cover any lack of service interfaces outside of the control of Spaciotempo UK or delays as a result of work to be carried out under the control of Third parties.
  • This promise does not cover any remedial work required.
  • This promise is only applicable to contracts where there are no other Liquidated and Ascertained damages or other penalty clauses for late completion.
  • Any monies due as a result of a failure to ‘keep our promise’ will, in the first case, be deducted from any outstanding payments. If no, or insufficient, monies are outstanding then Spaciotempo UK will refund you via cheque or BACS as appropriate.